Our Service Testimonials & Reviews
Mike Robertson was very professional and walked me through everything that he was doing.
Michael, the Tech from Collin's, was on time, had his mask, gloves and booties as PPE, performed a complete and professional system check-up, summarized his work clearly and left us as satisfied customers! Who could ask for anything more! Thanks Michael
Mike had explain our spring AC review, confirmed the cost, and carefully explain the additional options for protecting the performance life of our AC. Did the additional work in short amount of time. Thanks for the good service.
Best A/C we’ve ever had. Our 2nd home to use Collins Comfort Masters and the Lennox unit. I’ll never go back to another brand. So worth the money.
Collins sent a real professional, Mike Cruz, to accomplish the service on my two Lennox units. I'm happy with Collins and happy with Mike, send him every time!
Went through Costco program and the Sales rep quoted $26K for 2 units and then by the time he left was down to $18K. I think that's considered price gouging and I would not consider using this company because of that. I was able to get the same units ...with a reputable company for much less and the quality was fantastic. I would not recommend them.
For new A/C system, I needed 3 estimates at least. I did: Lowe's, HomeDepot & Costco. Chuck came over and explained me all the option and in no time sent me two options estimate in the next day. Chuck explanation was awesome. After checking all ...estimates, COSTCO with Collins Comfort Masters was the best option. Installer came 06:30am to start the labor. In was June almost 100 degrees indoor. No problem, Jared the labor lead brought me a portable A/C and he installed in my living area. No doubt you guys are the best.
Mike was very professional, knowledgeable and showed and showed a sincere interest in my concerns. He insured my questions were answered thoroughly and offered suggestions on how I could possibly save money yet get the most efficient cooling possible. ...Mike is a fine representative of your company.
Collins was an amazing company to work with. Our sales rep was Neil Chrisney and he did a fantastic job of reviewing our system and explaining the options for replacing our two units. The Costco discounts made a huge difference to the overall pricing and ...made our decision very easy. Our install team of Jose, Matthew, Hector, Jesus and Chris G. were equally amazing. They contacted us before arriving and were even a few minutes early, which was great. It was incredible to watch how quickly they tore down the old units and installed the new ones. They uncovered flaws in the duct work design and tore out the bad ones and installed new ones. We bought our house new 18 years ago and the upstairs has never cooled properly. Within an hour, the upstairs felt amazing. I am so happy with the whole process, start to finish!
We had Armando and Ronnie to install our complete unit did a very good job and very polite and professional. Pleased with the work they both did.
The young man was careful to wear his mask and did a good job servicing our air conditioner. He was informative on what the Collins Comfort has to offer and made some recommendations.
Michael serviced our AC Unit 6/4/2020. He was very pleasant, knowledgeable and explained the process very well. Also, practiced the covid19.procedure which was very impressive. I would certainly recommend him for future services. Thank you, Velma ...Corder
Very unhappy with Collins Comfort. They installed a new compressor in September 2019. They came out on May 3, 2020 because the air wasn't cool enough. They told me that the air compressor was going out. I called them the next day to tell them that they ...were the ones that installed it. They don't return my calls. The gals in the office keep giving me the run around, telling me they are in meetings.
All I can say is WOW!! Costco has definitely partnered with right company! We used Collins to purchase a new AC unit because our builder under-sized the unit. But, from start to finish my experience with Collins has been nothing but amazing. Chuck ...was our salesperson, and he did a great job presenting options and helped me to make a decision but was not pushy in any way. I know we could have gotten a lower quality system for a bit cheaper, but I am SO glad we went with Collins. After I agreed to replace one of our units, I actually scheduled a service for our other unit. The service tech that came was amazing too! He did a great job, was polite, professional and I was very pleased. A few days later Chris Goforth's team showed up for our install. From the minute he showed up it was obvious he wanted to provide 5 star service and he did not disappoint!! Him and his entire crew were great and I would give more than 5 stars if that were an option. Up until now, I have had nothing but bad experiences with HVAC companies but now feel like I have finally found the company that deserves my business. I will continue to use them for my annual service and any other plumbing/HVAC needs. I highly recommend them and am so grateful for the quality service and workmanship they provided!!
Tech John was great! Very helpful and thorough. Any questions I had he answered more than completely. Went above and beyond. Very happy with service!
WOW!!! I had the original HVAC System on my house (6.5yrs old) go out on our kids' side of the house. Collins diagnosed it as a leaking coil, and gave me the option of repairing it, or replacing the system. We chose to replace the system as opposed to ...the "band aid," and holy **** I'm glad we did. Jose & Matthew arrived right on time, and were very clean and professional the whole time they were here. When they were done, I went into the attic with Jose and saw that they improved the existing duct path in addition to the A/H replacement. The job was BY FAR the cleanest I'd ever seen, even in building homes for years. I would DEFINITELY recommend Jose and Matthew, as well as Collins to anyone!!!
Went through Costco and they have a program in place with Collins Comfort Masters. I got a top notch system installed at what I felt was a good price when you added in all the Costco perks. I have contacted them twice in the last 30 days. Once for ...warranty work and another time to put in more insulation they advised me to do after the warranty call. I've gotten two no shows and one 4 hours late show up. No contact at all. I know some companies are struggling through these unusual times but this company truly doesn't care.
Promptly responded to billing inquiry.
Very happy with overall AC installation. Chris G and his crew did a fabulous job; they arrived on time, installation was smooth and they cleaned things properly.. no mess left behind! Thanks Sandeep
I had a 3 ton mini-split system installed in my house garage. There were 2 technicians and a helper doing the installation and another person showed up with extra parts that they needed. They did a great job cleaning up when finished and as a little ...test, I set the thermostat at 82 degrees. I didn't expect much as the air handler's fan speed was quite low. I came back the next day to see my two thermometers reading 82 and 81.9 degrees. Remember, this was in my garage. I love spending time out there now that it's a comfortable climate. My technicians were Jose and Anthony. Thanks guys, I'd give you a 6 out of 5 if I could!
The Tech Dave showed up on time, was professional and accomplished the 'spring' service quickly and correctly
Trevor, Derian and Jared were polite and efficient
Awesome service! No surprises!
I specifically requested Dave Dunbar when I placed this service call. He is someone I can trust to do a good job. Trusting someone is very important to me and Dave is an experienced technician that can be relied on.
Mike is very reliable, efficient, professional and friendly. Always like when he is my serviceman.
Had a very positive experience with the company Cirilo ,Travor and Anthony did a great job on my install of a new unit a couple hiccups so it was'nt perfect but it was close the issues were not caused by the installer Thank you Robert ,Emily Mathews
Dave D. did a great job! He answered my questions and serviced my AC quickly. Thank you!
I had an appointment from 5PM yesterday (4/28) to 12 midnight this morning (4/29). Sat in my terribly hot house waiting for someone to show up. NO ONE showed up or called to say they were not coming. They were referred to me by some friends who have ...used them before. So guess I’ll have to try someone else.
Dave Dunbar was thorough and expedient in doing the spring checkup on our HVAC system. He did not even mind the supervision from our 4 legged family member; our dog.
Had some noise coming from the attic on a 2-year-old system and Mike came out and quickly diagnosed that one of the refrigerant lines was resting on a 2x4. he corrected the issue and the noise is gone. Quick reliable professional service. Thanks Mike!
The office staff at Collins Comfort Masters really knows what world class customer service is all about. They were able to schedule us for a same day visit due to an emergency situation and were willing to work with our family during this difficult time. ...The office manager Chris and the lady answering the phone were wonderful to work with.
Technician was professional,and knowledgeable. VERY through, was able to explain the problem and solved it, also arrived on time.
I was provided a appointment schedule time frame of 8am-11am. The service technician David Dunbar arrived just after 8am. He introduced himself and addressed the current safety concerns of the COVID-19 pandemic. He identified the work to be perform and ...ask appropriate questions. I felt very comfortable and safe with his approach and the concern for my safety. The work was completed to my satisfaction. I would highly recommend Collins Comfort which I have used these past few years for maintenance. Thank You.
Dave was wonderful kept us informed very knowledgeable and courteous. He is an asset to your company
Mike C. was very friendly, knowledgeable and proficient to deliver great HVAC service; highly recommended.
Professional, friendly, on time, answered my questions.
The service rep that I had was Dave Dunbar. Very professional and efficient. A great asset to your team.
Mike did an excellent job on my pre-season checkup appointment. On time, polite, and efficient. Great job!
The Collins Comfort Masters installers (Matthew/Jose/Armando/Anthony) were professionals. The communicated well, answered all and every questions, used all forms of communication text message, emails, and phone calls. We knew exactly when they were going ...to show up. Overall they did an excellent quality job installing our two new A/Cs. In addition they finished on time and cleaned the site.
Replaced our existing Heating and Cooling system today with Lennox equipment. The two team crew arrived at 7:30 a.m. and completed the project at 3:pm. Both Jose and Matthew were outstanding, all questions were answered in a professional manner, their ...work area was left as clean as it was when they arrive. GREAT JOB I will highly recommend Collins Comfort Masters to others.
David was great. Professional. Confident. Friendly
Mike R. did a great job in cleaning up what previous people had not done correctly. Hopefully Mike can become our go to guy for future tune up's.
Jose and Matthew were great! Your technicians, salesmen, receptionists all deliver quality service! Thank you!
We recently had our full A/C system (condenser and furnace) replaced with Collins Comfort Masters. We were referred by Costco and were largely swayed by the Costco incentives, however we still had two other companies out for quotes. Collins offered not ...only the best price, but also the best product (Lennox). The entire process was a breeze and everyone at Collins was incredibly responsive. Fatima in the office was wonderful, our sales guy Chuck was very helpful and quick to reply to emails. Our installers though were the best--Anthony, Caleb and Ryan. Our install turned into a two-day job, and Anthony (lead installer) never rushed his work. He took the time to answer all our questions, and when we ran into obstacles he made sure to hear all my concerns and never pressured us into taking an 'easier way out' which is a BIG deal to me. Their supervisor, Blaine, also stopped by to check on the work during the day. Also, kudos to Caleb. He was new and still learning the ropes, but he was eager to make conversation and help any way he could, and he was honest when he didn't know the answer to a question. I highly recommend Collins, and we'll be using them for our system maintenance in the future. Once our install was complete, the week gave us cool and rainy weather, so I can't speak to the perfect of our system, but I'm sure once it heats up again, it won't disappoint.
I just had my first semi-annual service from Collins Comfort Masters. Juan, the technician was terrific. Quick, clean and professional, Juan did a great job. He asked questions and gave great service. I look forward to my next service from Collins ...Comfort Masters.
Collins Comfort was best rated, and Dave was awesome. Personable, communicated well, and gives a sense of real honesty. Never attempted to run up the price, said all was good. I will use Collins next time, for sure.
Our technician was courtesy and very well informed and helped. He noticed a couple of issues that he resolved.
Friendly tech. Very responsive
Haven’t had a bad experience yet! The most recent technician was super friendly, genuine, and up front so I hope he comes back for the repair work!
After researching AC units for over a year and navigating through all the options and opinions, I opted to for the Costco / Collins Comfort program because of quality, value and confidence in their reputation . I purchased the Lennox 16GX dual stage unit ...that came with a programmable thermostat. Service from sales, install, to follow up exceed my expectations! The Collins team was responsive and professional through out the process. I will be referring this program to my circle of family and friends with great confidence, which is rare these days.
We have a twice a year inspection to insure we catch any issues before they become problems. Most time they find everything to be fine, occasionally a valve or something minor requires repair. This last time the technician found multiple issues as well ...as informing us that the freon our unit requirs is no longer legal to use. This as of January this year. Less than six months ago. They can't repair the ac because of that. The suggested course of action reccomended is to replace our ac unit at a cost of over 5k!. What happened between 6 months ago and now?! No issues then and now a new ac. I'm not buying that they have been inspecting properly and assisting me in a proactive way. Sorry, dont belive them. This is a follow up to the earlier post. The day after this review was posted, I recieved a call from Aaron, the service manager. He understood my concerns and was very helpful. He will be meeting me at the house to personally inspect the AC and is looking into earlier inspections to insure thoroughness. It renews my trust in this company. The revisit with Aaron went very well. He reassured me of his companys determination to provide excellent customer service. Glad we met and I am looking forward to continuing service with them.
Had my 3 Heat Pump units serviced yesterday by Collins Comfort Masters. All went smoothly, no problems with the units or in the process. Rep was courteous and helpful. Will be using them again.
Mike Cruz arrived exactly when he said he would and was efficient and very personable and kind. He was great!! Mike is a friendly and efficient technician. I fully recommend him and Collins Comfort Masters. They always respond immediately to my needs.
Trustworthy, honest and reliable company! Great program.
Our tech, JARED T was great. He arrived on time, was customer focused, installed our new Lennox 2-step system and made sure everything was completely clean when leaving. I would highly recommend Collins Thanks for the exceptional service!
Good first experience.
called this PM, the repairman was here within 2 hours, GREAT office support and service
I was very disappointed that you would send a tech to my place to try and sell me a new compete furnace/air conditioner., I called another company they checked it out and found that there was no need to have anything replaced so you can take me off ...your customer list. Word of mouth is the best or worst advertising.
Mike did an amazing job and walked me through all of the options that I have to make sure that my cooling system is working optimally!
excellent support and knowledgeable, we love our new AC unit, Service advisor very helpful on showing us how to use the new thermostat and understand the extended labor warranty..
Dave was very professional, polite and straight forward with me. He called beforehand and showed up in the exact amount of time that he told me and did everything he could on the spot to see if he could get someone out to give me an estimate.
Awsome response to my problem. Dave was here with in 2 hrs of my call to Collins. Dave reviewed the situation with me and explained what happened to create the sitiution of water coming out of my new ac unit. He checked out the overall installition and ...took action where needed. Would recommend Collins Comfort Masters .
I recently had a new Lennix heat pump and air handler installed in my home I three talented young technicians, Juan,, Cirilo, and Trevor. They were very conscientious and thorough in their work. They explained what they were doing, and their installation ...was professional. It was a long day for them but it was obvious that they enjoyed their job and certainly, they were very kind to us. At the conclusion of their day, they cleaned up the worksite, and during the installation they took care so as not to damage anything. I appreciated the three of them being so conscientious!
Jose and Matthew did a fantastic install job. After initial issue based on info left off the install instructions by the sales person (filter moved to bottom of unit vs hall ceiling in house), they came back and fixed this issue. Very professional. ...Cleaned up the job site. I would highly recommend the company and say to request Jose for the job if possible.
James :Leake was very professional and knowledgeable. He was very polite and patient with me, as I asked many question. That I appreciate. He called before he came and arrived in a timely manner. He certainly is an asset to Collins Comfort Masters. ...You should double his salary. Thank you, James.You got an "A".
the technician Mike did a wonderful job fully explained everything to me and I will be asking for him in the future due to his quality work
I had a problem with the heating/air conditioning in some of the rooms in my home and Comfort Masters was quick to reply, respond and fix the problem. Carlos was nothing short of perfect in the way he fixed the problem and gave us options for other ...questions we had. Thanks for a great experience.
Comfort Masters responded quickly to our need for new heat pump system after old unit died on Tuesday evening. Had a new system installed on Friday by Manny and Wade. They did a great job, arrived about 7:30 am and had new system up and running by 3. ...Thank you for the prompt response and getting heat back into our home. Great price and service!!!
Brad and Carlos did a Great job. On time, very courteous, knowledgeable, answered our questions and they even cleaned up. It was a pleasure to have two young gentlemen install our new heat pump. Thanks!
Dave from Collins Comfort Masters was great! He responded quickly and took care of our issue. He was friendly and knowledgeable and passed along some helpful tips. Couldn't ask for more.
Michael Cruz was very courteous and respectful as he was also cheerful and careful by covering his shoes as he worked in our home. He was quick and competent in performing the maintenance and giving comments as to what was happening. He was also ...helpful to give advice as to how to keep the systems working at top performance. Thank you Michael.
Wonderful service. Very considerate of home. Booties were out on prior to stepping in home. On a different note their filters are way too expensive. When the dispatcher/cust svc person told me how much it was for a Honeywell Merv 10 filter . Their ...price 89.99 w/discount , i found it for under $40 online . Back to the positive though. From office to visit they are wonderful. I am on a good maintenance plan after they installed my Lennox. So worth it
Bryon did an excellent job of replacing the attic opening surround and repairing the sheet rock which had to be removed for installation. He was personable and pleasant to work with, making sure everything was acceptable before leaving the job. He also ...noticed a duct work issue, which Carlos came and did a fine job of connecting.
Was a good experience. I was informed what I need to do help my unit last a bit longer.
Wow, this is BY FAR THE BEST AC/Heat company in the Valley! All the technicians we’ve had are great, but Chris was amazing, thanks so much!
From meeting with Finn at Costco, and sal3s associate Jeff Heninger, Morgann at the Collins Comfort Masters office to the installers Carlos, Chris and Edgar, my experience was wonderful. Everything went seamless from start to finish. The installers were ...personable, professional and conciensious. We appreciated the extra attention to the clean up. I would recommend anyone that is in need of an A/C unit or additional services that you use Collins Comfort Masters , you will not be disappointed.
I’m very please. Mike’s professionalism is greatly appreciated. The staff is top notch!
Nice young man. Did a good inspection, informative and was very polite.
This was a great experience from start to finish. Great sales and great installation. Jose, Matt, Brad and Chris were prompt, professional, efficient and good at their jobs. Two furnaces and air conditioners installed in a day with no problems. Great ...people and great company. Highly recommend.