Our Service Testimonials & Reviews
Kyle was early, very professional. He did not try to push me to upgrade or purchase anything that wasn’t needed. That is why I chose to use Collins a couple years ago. Very honest company.
Nice people to do business with. Awesome service. Highly recommend Collins Comfort Masters.
Great customer service. Received notifications on text to confirm & remind me of appointment. Received a phone call advising the technician was on his way & his name!
My service was great. We paid the $174 annual fee for our semiannual services but forgot to get a receipt. Can you please forward a receipt. Thank you in advance for your assistance
So Labor Day weekend and ac goes out! Called many diff places and Collins comfort masters showed up to save the day! Fixed my problem easily. Josh was amazing and professional He was really helpful in speaking to me about investing in new ac system. Josh ...was detailed about the information and made me understand the mechanics of my ac system. Would highly recommend this place to anyone. Pricing was reasonable as well.
They were the only company willing to come out on Labor Day in 109 degree heat. They installed a new capacitor and motor the same day and got my system working within hours.
Of course, this was a 3-day weekend and the AC goes out. Called up Collins Comfort Master and they sent over a technician within hours. Juan was very professional and masked due to Covid 19. Found out the motor went out. Juan gave us information and ...tips on how to proceed which was very helpful and important. Couldn't have asked for better service. And I appreciate the receptionist who answered my call for getting us help on the same day, a holiday weekend. Thanks for being there.
AC stopped working around 8pm at night and they were very responsive and had it back up and running just after 10pm.
The tech took the time to explain the system to me in terms I could understand and gave several cost-cutting ideas.
Great and professional service.
David was great
My experience with Tech guy Joshua Wiegel for buying a new A/C was a professional and pleasant meeting. He explained everything in detail and had a great attitude and was so very helpful. Thanks Joshua for your service and your kindness. Joanne ...Hummer
Great company to work with. This was our third AC system that we had them install and they do a great job. All of the technitians are professional, courtious and very informative. They are also very efficient and clean while they work. Cannot say enough ...good things about this company and would highly recommend them to anyone.
Called in the morning around 7AM and they had a technician at the house around 1 PM. Josh did a excellent job with the inspections and repairs. He also found that one of the air handlers had its coils replaced at some point in its history, to which we ...were not aware of. Excellent service and highly recommend!!
They were great, came out same day we called and installed a new unit the next day!! Awesome service from Austin 👍
Collin masters replaced my AC unit 2 years ago. I called because it didn’t seem to work as well as it did when installed. They came out the next day and found a small leak and cleaned the coils which fixed the problem. Best of all, since I was a week ...past the warranty they fixed it under warranty anyway. Very nice, prompt and knowledgeable. Highly recommend them!
Great response time. Professional, knowledgeable, and courteous technician Thank you Keep up the great service
I had a great experience with Collins Comfort Masters. I found them through a Costco deal on Lennox HVAC systems. Chuck came to our house and clearly explained the product and its benefits for us. The pricing was very reasonable, especially ...considering Costco's incentives. Our installers were Jose and Matthew. They were professional, courteous and on time. The whole install was done in less than a full day, and I couldn't be happier with the results. I've already recommended this company to a number of friends.
He did a excellent job, and was very knowledgeable
The ducks were shifted a little bit to equalize out the air conditioning. The person who did this was very professional and was very helpful.
They responded well to our urgent service call with the resulting charges being reasonable.
I have used CCM for years. They have installed new AC/heating units, serviced and maintained for me. Consistent communications, responsible and responsive.
Best of the best! Very impressed.
Did not advise that the service call of $78 was per unit so when hit with the double bill not happy for about 1 hour of work. Plus left insulation all over hallway and then tech was snotty with me. Will never have them back to my house again. This was a ...1 and done and too bad because they installed though costco and did a great job installing a year ago. Just like other services. You only get 1 good time then they drop off the charts...
Replacement of motor in each AC unit which had failed, inspection of blowers, etc
Chris came by to service our air conditioner. He was early to the appointment and very professional. He was a great listener and offered several different options for current service and future maintenance. He went out of his way to replace our filter ...the same day so our system would work optimally. We are thankful to have had him in our service.
Mike did a awesome job. Fixed issue and we were good to go. Kudo's to Comfort Masters Ac
A+. I cant say enough great things about Collins. Everyone from the Saleman(TJ) , Installers (Juan and Cirilo) and Tech ( Garrett) were professional and answered all my questions. TJ showed me all options on the systems that were available and was very ...professional. Juan and Cirilo arrived bright and early and preformed an awesome and clean install. Garrett diagnoses a second unit I have and gave me a few options I had with collins , in the future! He showed me what the problems were and answered all the specific questions I had. He was very knowledgable. I did my homework and shopped around and collins was the best deal in town!
Paul Guerrero was the best tech we've ever had, very professional and knowledgeable. Because of Paul, we will be using Comfort Masters for all our future AC needs and including our yearly AC tuneups. Thank you guys!
The technician was super professional, prompt, efficient and did good work! Highly recommend Collins!
I would highly recommend Collins! Mike Cruz was my technician and I cannot say enough about his work ethic...attention to detail, his thoroughness, as well as his friendly demeanor. Thank you!
Repair technician was thorough and explained findings. Sales associate provided choices and explained the pros and cons of each. Install crew was on time and did a great job with AC install, installing new duct work and cleanup. Very respectful of our ...home, social distancing and wore masks when appropriate. We’re happy with the new unit and the installation.
Very responsive replacing our dying and inefficient A/C system. Price was fair and reasonable because we chose to install a slightly larger system than what came with the house. Switched from a 3 ton to a 4 ton unit, and upped the SEER rating to 16. ...Techs were very kind and courteous on site. We had to pack up the family and go to a relatives during the install after it got too hot. They were very clean and respectfull of our property, communicated their plan clearly, called immediately after they finished, and waited for us to return to show what work they did and set up a maintenance schedule. I would highly recommend CCM!
My iComfort thermostat died at 4:14 am. Collins repair replaced it by 10 an! The emergency tech didn't know how to set up iComfort on my new phone (that died too, like my computer, and my 10 yo a/c system which was replaced recently by Collins.. what a ...week). Another tech arrived shortly and fixed me up! Great service on a Saturday!
We had the service man call and told us how to restart our system
I am very happy with the service I received from Collins Comfort Masters. They were responsive, respectful and professional through the entire process of replacing my A/C & Heating system. Our Comfort Consultant, TJ was great to work with and the ...technicians, Jose and Matthew, did a wonderful job. I would highly recommend this company.
I like that they came at the beginning of the window, got lucky. I just had a service call to check the AC system. I also had an issue with cooling a room, offer a couple of suggestions.
Brian and Brad installed our new hvac system and were very professional! They explained everything they had to do and were very efficient. They also were very respectful in our home and wore booties over their shoes and covered our bed with plastic to ...not make a mess on it. I was extremely impressed with their work and would 100% recommend Collins Comfort!
Have used Collins a few times now to fix an older unit and everytime they are fantastic. I went with them because of their relationship with costco and won't be using anyone else going forward. Prior to them, I had used 3 other companies and saw some ...questionable sales tactics and advice. Example: Parker and Sons tried to claim my nest thermostats were not working properly and tried to sell me 3k Honeywell thermostats that were "commercial grade". Collins didn't have any issue with the thermostats and fixed the units just fine and has continued to service the units great over the past year. This company can be trusted and operates with the highest integrity based on my interactions. I highly recommend Collins. There is no one else in the valley that is better.
Collins installed my equipment and it has been awesome since the day I got it. Plus the company has A+ service.
We just had 2 A/C units replaced with Collins Comfort Masters. They were replaced with the Lennox A/C's from Costco. Kyle was our salesman. He is fantastic to work with! He is very professional, honest and nice! He quoted us an honest price, and did as ...much as he could to help with rebates and discounts to get our cost down. In addition, he brought us a portable A/C loaner to help with cooling our only room in the house that had little AC working. Wonderful service! The installation went very well too. The team- Cirilo, Hector, Jesus, Jared and Taylor were very professional and courteous!. They came on time and worked straight through in such extreme heat! They were respectful of our home, no mess, and cleaned up after they were all done. We were very happy with the entire experience, it was terrific! We have used Collins Comfort for years and we will continue to use them! We highly recommend them!
I would recommend this company to anyone who would like to have the job done right and on the first call. They were my second call but they should have been my first. The first company told me oh it's just you need to have your coils clean call our ...office and schedule an appointment for us to come back. My AC stopped working the very next day and they couldn't come back to fix it. My second call to Colin's comfort they were out to my house within hours actually fix the AC so it would come on and cool my house and it had nothing to do with coils needing to be cleaned. With living in AZ with temps of over 100 Evey day being without a working AC is not ok. Thank you Collins for coming to our rescue my family and I really appreciate you!
Me and my husband had the best experience. We had Kyle come to our house the next day after I made the phone call and provided me with a quote. He was very professional and trustworthy. Two days later our AC stopped working Kyle did everything to help us ...and even set up a portable meanwhile. He got back to me and made me feel comfortable. He is the best. We finally got our AC install by Edgar Derian who was on time and very professional. He was able to answer every question we had and the whole installation was smooth. Very happy I highly recommend this company 👍🏼
We called Collins around 4:00 PM for our AC which had shut down on the hottest day of the year. (July 30, 2020) Juan called at 7:00PM and arrived on time at 7:30 PM We have had COVID -19 and were concerned about crowding him. He masked, kept social ...distance, all in a polite and efficient way. In under an hour he had the problem fixed (a fuse) and tuned up our system with extra coolant. The price was under $250.00 which surprised me as a standard AC inspection and tune up with coolant, in a non-emergency time slot is at least that or more. It is so nice to do a positive review in these crazy times.
We replaced our HVAC unit through Costco. Neil, our salesman was informative and no pressure. Our old unit was 20+ years old so we knew we were on borrowed time. Low and behold, a week before our scheduled install the old unit crapped out. On "Sunday" ...morning they dispatched a tech with a portable unit so we could keep a room cool. They also moved our install up two days. The install techs, Carillo and Juan were on time and very professional. They spent a lot of time helping us program the thermostat to our phones. The house is cool and aside from a few easily fixed battle scars around the attic opening you would never know they were here.
Our Thermostat went out in the dead of summer here in Chandler, AZ (talk about a bummer). I have a Lennox system in the house so I had to order a new thermostat which was suppose to take a couple days. I spoke to Gabby on the phone and once she learned ...we had no cooling she went above and beyond to track down the thermostat I was ordering and found one (What a Rockstar)! She scheduled a tech to come out that same day and get us sorted out. The service tech, Chris Warner, came out took care of us. He was professional, friendly and knowledgeable in his craft. He was able to get everything installed, working, and even fixed my breaker which wasn't putting out enough. Everything is working like a charm now. This was by far the best experience and customer service I've ever had with a company. Wish I could give more stars! Thanks, Collins Comfort Masters!
I had Jose and Matthew install a new AC Unit in my house and they were beyond professionals, polite and clean. I would definitely recommend Collins Comfort Masters to any of my family and friends.
Brian and Silvano were both professional and efficient. They came sooner than expected, which was a blessing. Brian was very kind and personable. Dave was the crane operator and he did a splendid job. I did shop around and found the Costco option ...to be the best overall option for an AC package. Kyle the salesman was friendly, responsive and assuring.
Great company to work with with very high standards. The technician was outstanding.
We called another company for issues with our AC. We called Collins for a 2nd opinion. Kyle came out and, after thorough diagnosis, figured out the REAL problem and saved me from spending almost $5000 on a new compressor. He then went on to perform a ...tune up on both my systems. Very happy with Kyle and Collins Comfort. Thank you!
Mike Robertson was very professional and walked me through everything that he was doing.
Michael, the Tech from Collin's, was on time, had his mask, gloves and booties as PPE, performed a complete and professional system check-up, summarized his work clearly and left us as satisfied customers! Who could ask for anything more! Thanks Michael
Mike had explain our spring AC review, confirmed the cost, and carefully explain the additional options for protecting the performance life of our AC. Did the additional work in short amount of time. Thanks for the good service.
Best A/C we’ve ever had. Our 2nd home to use Collins Comfort Masters and the Lennox unit. I’ll never go back to another brand. So worth the money.
Collins sent a real professional, Mike Cruz, to accomplish the service on my two Lennox units. I'm happy with Collins and happy with Mike, send him every time!
Went through Costco program and the Sales rep quoted $26K for 2 units and then by the time he left was down to $18K. I think that's considered price gouging and I would not consider using this company because of that. I was able to get the same units ...with a reputable company for much less and the quality was fantastic. I would not recommend them.
For new A/C system, I needed 3 estimates at least. I did: Lowe's, HomeDepot & Costco. Chuck came over and explained me all the option and in no time sent me two options estimate in the next day. Chuck explanation was awesome. After checking all ...estimates, COSTCO with Collins Comfort Masters was the best option. Installer came 06:30am to start the labor. In was June almost 100 degrees indoor. No problem, Jared the labor lead brought me a portable A/C and he installed in my living area. No doubt you guys are the best.
Mike was very professional, knowledgeable and showed and showed a sincere interest in my concerns. He insured my questions were answered thoroughly and offered suggestions on how I could possibly save money yet get the most efficient cooling possible. ...Mike is a fine representative of your company.
Collins was an amazing company to work with. Our sales rep was Neil Chrisney and he did a fantastic job of reviewing our system and explaining the options for replacing our two units. The Costco discounts made a huge difference to the overall pricing and ...made our decision very easy. Our install team of Jose, Matthew, Hector, Jesus and Chris G. were equally amazing. They contacted us before arriving and were even a few minutes early, which was great. It was incredible to watch how quickly they tore down the old units and installed the new ones. They uncovered flaws in the duct work design and tore out the bad ones and installed new ones. We bought our house new 18 years ago and the upstairs has never cooled properly. Within an hour, the upstairs felt amazing. I am so happy with the whole process, start to finish!
We had Armando and Ronnie to install our complete unit did a very good job and very polite and professional. Pleased with the work they both did.
The young man was careful to wear his mask and did a good job servicing our air conditioner. He was informative on what the Collins Comfort has to offer and made some recommendations.
Michael serviced our AC Unit 6/4/2020. He was very pleasant, knowledgeable and explained the process very well. Also, practiced the covid19.procedure which was very impressive. I would certainly recommend him for future services. Thank you, Velma ...Corder
Very unhappy with Collins Comfort. They installed a new compressor in September 2019. They came out on May 3, 2020 because the air wasn't cool enough. They told me that the air compressor was going out. I called them the next day to tell them that they ...were the ones that installed it. They don't return my calls. The gals in the office keep giving me the run around, telling me they are in meetings.
All I can say is WOW!! Costco has definitely partnered with right company! We used Collins to purchase a new AC unit because our builder under-sized the unit. But, from start to finish my experience with Collins has been nothing but amazing. Chuck ...was our salesperson, and he did a great job presenting options and helped me to make a decision but was not pushy in any way. I know we could have gotten a lower quality system for a bit cheaper, but I am SO glad we went with Collins. After I agreed to replace one of our units, I actually scheduled a service for our other unit. The service tech that came was amazing too! He did a great job, was polite, professional and I was very pleased. A few days later Chris Goforth's team showed up for our install. From the minute he showed up it was obvious he wanted to provide 5 star service and he did not disappoint!! Him and his entire crew were great and I would give more than 5 stars if that were an option. Up until now, I have had nothing but bad experiences with HVAC companies but now feel like I have finally found the company that deserves my business. I will continue to use them for my annual service and any other plumbing/HVAC needs. I highly recommend them and am so grateful for the quality service and workmanship they provided!!
Tech John was great! Very helpful and thorough. Any questions I had he answered more than completely. Went above and beyond. Very happy with service!
WOW!!! I had the original HVAC System on my house (6.5yrs old) go out on our kids' side of the house. Collins diagnosed it as a leaking coil, and gave me the option of repairing it, or replacing the system. We chose to replace the system as opposed to ...the "band aid," and holy **** I'm glad we did. Jose & Matthew arrived right on time, and were very clean and professional the whole time they were here. When they were done, I went into the attic with Jose and saw that they improved the existing duct path in addition to the A/H replacement. The job was BY FAR the cleanest I'd ever seen, even in building homes for years. I would DEFINITELY recommend Jose and Matthew, as well as Collins to anyone!!!
Went through Costco and they have a program in place with Collins Comfort Masters. I got a top notch system installed at what I felt was a good price when you added in all the Costco perks. I have contacted them twice in the last 30 days. Once for ...warranty work and another time to put in more insulation they advised me to do after the warranty call. I've gotten two no shows and one 4 hours late show up. No contact at all. I know some companies are struggling through these unusual times but this company truly doesn't care.
Promptly responded to billing inquiry.
Very happy with overall AC installation. Chris G and his crew did a fabulous job; they arrived on time, installation was smooth and they cleaned things properly.. no mess left behind! Thanks Sandeep
I had a 3 ton mini-split system installed in my house garage. There were 2 technicians and a helper doing the installation and another person showed up with extra parts that they needed. They did a great job cleaning up when finished and as a little ...test, I set the thermostat at 82 degrees. I didn't expect much as the air handler's fan speed was quite low. I came back the next day to see my two thermometers reading 82 and 81.9 degrees. Remember, this was in my garage. I love spending time out there now that it's a comfortable climate. My technicians were Jose and Anthony. Thanks guys, I'd give you a 6 out of 5 if I could!