Our Service Testimonials & Reviews
We have a twice a year inspection to insure we catch any issues before they become problems. Most time they find everything to be fine, occasionally a valve or something minor requires repair. This last time the technician found multiple issues as well ...as informing us that the freon our unit requirs is no longer legal to use. This as of January this year. Less than six months ago. They can't repair the ac because of that. The suggested course of action reccomended is to replace our ac unit at a cost of over 5k!. What happened between 6 months ago and now?! No issues then and now a new ac. I'm not buying that they have been inspecting properly and assisting me in a proactive way. Sorry, dont belive them. This is a follow up to the earlier post. The day after this review was posted, I recieved a call from Aaron, the service manager. He understood my concerns and was very helpful. He will be meeting me at the house to personally inspect the AC and is looking into earlier inspections to insure thoroughness. It renews my trust in this company.
I recently had a new Lennix heat pump and air handler installed in my home I three talented young technicians, Juan,, Cirilo, and Trevor. They were very conscientious and thorough in their work. They explained what they were doing, and their installation ...was professional. It was a long day for them but it was obvious that they enjoyed their job and certainly, they were very kind to us. At the conclusion of their day, they cleaned up the worksite, and during the installation they took care so as not to damage anything. I appreciated the three of them being so conscientious!
Jose and Matthew did a fantastic install job. After initial issue based on info left off the install instructions by the sales person (filter moved to bottom of unit vs hall ceiling in house), they came back and fixed this issue. Very professional. ...Cleaned up the job site. I would highly recommend the company and say to request Jose for the job if possible.
James :Leake was very professional and knowledgeable. He was very polite and patient with me, as I asked many question. That I appreciate. He called before he came and arrived in a timely manner. He certainly is an asset to Collins Comfort Masters. ...You should double his salary. Thank you, James.You got an "A".
the technician Mike did a wonderful job fully explained everything to me and I will be asking for him in the future due to his quality work
I had a problem with the heating/air conditioning in some of the rooms in my home and Comfort Masters was quick to reply, respond and fix the problem. Carlos was nothing short of perfect in the way he fixed the problem and gave us options for other ...questions we had. Thanks for a great experience.
Comfort Masters responded quickly to our need for new heat pump system after old unit died on Tuesday evening. Had a new system installed on Friday by Manny and Wade. They did a great job, arrived about 7:30 am and had new system up and running by 3. ...Thank you for the prompt response and getting heat back into our home. Great price and service!!!
Brad and Carlos did a Great job. On time, very courteous, knowledgeable, answered our questions and they even cleaned up. It was a pleasure to have two young gentlemen install our new heat pump. Thanks!
Dave from Collins Comfort Masters was great! He responded quickly and took care of our issue. He was friendly and knowledgeable and passed along some helpful tips. Couldn't ask for more.
Michael Cruz was very courteous and respectful as he was also cheerful and careful by covering his shoes as he worked in our home. He was quick and competent in performing the maintenance and giving comments as to what was happening. He was also ...helpful to give advice as to how to keep the systems working at top performance. Thank you Michael.
Wonderful service. Very considerate of home. Booties were out on prior to stepping in home. On a different note their filters are way too expensive. When the dispatcher/cust svc person told me how much it was for a Honeywell Merv 10 filter . Their ...price 89.99 w/discount , i found it for under $40 online . Back to the positive though. From office to visit they are wonderful. I am on a good maintenance plan after they installed my Lennox. So worth it
Bryon did an excellent job of replacing the attic opening surround and repairing the sheet rock which had to be removed for installation. He was personable and pleasant to work with, making sure everything was acceptable before leaving the job. He also ...noticed a duct work issue, which Carlos came and did a fine job of connecting.
Was a good experience. I was informed what I need to do help my unit last a bit longer.
Wow, this is BY FAR THE BEST AC/Heat company in the Valley! All the technicians we’ve had are great, but Chris was amazing, thanks so much!
From meeting with Finn at Costco, and sal3s associate Jeff Heninger, Morgann at the Collins Comfort Masters office to the installers Carlos, Chris and Edgar, my experience was wonderful. Everything went seamless from start to finish. The installers were ...personable, professional and conciensious. We appreciated the extra attention to the clean up. I would recommend anyone that is in need of an A/C unit or additional services that you use Collins Comfort Masters , you will not be disappointed.
I’m very please. Mike’s professionalism is greatly appreciated. The staff is top notch!
Nice young man. Did a good inspection, informative and was very polite.
This was a great experience from start to finish. Great sales and great installation. Jose, Matt, Brad and Chris were prompt, professional, efficient and good at their jobs. Two furnaces and air conditioners installed in a day with no problems. Great ...people and great company. Highly recommend.
Mike was great. Showed up on an emergency call and fixed my issue. Great service.
I had a water heater installed by Brian at Collins and he performed a fantastic job. The team at Collins got my service done promptly and professionally. Can't thank them enough. Brian was very patient, and a solid professional. Thank you.
Jose and Matthew came out today and installed a new 5-ton heat pump at my house, they both were very knowledgeable and did an awesome job on the install/replacement. This is my second time using Collins Comfort Maters as I had a unit replaced on my ...other house a year ago. I highly recommend this company, great work guys! The guys did an excellent job and everything looks and works great!
Silvano and Carlos were excellent! The job was a little more complicated than anticipated and they took the time to explain our choices and help us make the best decision for our situation. They explained and help us set up the new thermostat and were ...sure to leave the work areas in the house even cleaner than when they arrived.
Timely, efficient service call. Michael R. was very professional.
Excellent experience, from customer service to installation. Highly recommend them!
The service tech was fantastic and the service was great and speedy. His visit was much appreciated!
Both Carlos & John did a great job today. Both were amazing and very professional. Made sure that the A/C system was working properly after they re-wired system to connect A/C system and thermostat. After the job was completed the area was vacuumed. ...I don't have any hesitation in recommending these two technicians. Job well done!! Amazing, professional and courteous technicians.
We recently got a new AC installation in our home.Collins did a great job from sales to installation also Collins is partners with Costco, which gives us one piece of mind. TJ Hale is ours sale representative did great work to explained detail of ...Lennox AC as well working their price was most competitive in my bids. I has Cirilo and Juan are the installation team ,they were polite ,professional, very details , organized with the work they were doing, walked me through how to operate the new system , leaving everything spotless in installation process. I'm very impressed with their professional courtesy . After a week i has a technician name Carlos Diaz came to follow and audit the new unit , again Carlo is very professional , kind to checkup in detail of installation was properly in heat pump /Air handler . Even the CCM was replaced/ installed ours outdated Return Grill And Filter. with no extra cost. What a 5 stars customer satisfaction . New AC is very quiet , run well ,efficient I am very pleased.,happy and satisfied to go ( with Costco) / Collins Comfort . I highly recommend Collins Comfort Masters.
Mike Robertson did a great job. Knowledgeable and professional
Awesome tech (Carlos). Asked good questions to understand system intent instead of just running a script. Would like to have him again!
We recently got a new AC installation in our home. Armando Paul Jr and his partner did a very good job. They came on time and left the areas they worked on very clean. They answered all of our questions with patience and to our satisfaction. Jeff was ...very helpful in determining which option would be best for our home. Since installation, our AC is working great. Overall, we were very happy with Collins.
The man they sent out was terrific ,very pleasant and knowledgj
Wonderful people! Dependable, helpful and great product.
Office staff and the field technicians are awesome. The last gentleman that came out actually got my air to turn on.
My wife and I have been a contract customer for over 15 years but that may be coming to an end as we have a couple of issues. When we first signed up we would receive a call for seasonal service twice a year early spring and fall. It seems that each ...season those calls are coming later. Additionally a few years ago they start to ask us for a window of 4 hours for their service call. In the past few years I would remind them that when I signed up the window was 2 hours and they would attempt to compromise and accommodate us with the first appointment of the day and a 2 hour window. This year I was told they could not guarantee a 2 hour window even as the first appointment of the day. I don't understand how a first appointment of the day can not be a firm time. I don't consider it proper for a company to keep a customer waiting half the business day. It is my thinking that if the company conform to a shorter window or hard appointment time then they do not have sufficient staff for the workload they have.
Robert did a great job. Explained the work he did and my units were in good condition. He had some suggestions for longer life if the system. Very happy with the service.
I have been using their service last 4 years.. they are always easy to call and schedule. They always call day before to confirm the appointment as well call ahead of time on the day of appointment. My A/C is 23 yrs old but they don't do sales pitch of ...scaring me but remind me that cooling gas production is stopped ( used in the old model ) and the price are increasing and will not be available after 2020.. very helpful and professional and courteous.
Prompt service. Said there was a slow a leak under the sink. Offered to call someone to take care of any mold. Supposed leak fixed faucet replaced. 2 days later we called another company come in to remove flooring in bedroom. Upon removal of the ...flooring We still had a bad leak in a copper hot water pipe. I’m not convinced the first leak was real. I’m disappointed.
Purchasing an air conditioning and heating system is an expensive undertaking. We had to purchase two units for our home. Collins did a great job from sales to installation. Chuck knows the business and what is required, so he made the purchase easy ...and understandable. Armando, Anthony and Hector came for the installation, It took all day. They were pleasant, efficient and tidy. They did a great job explaining the new wi-fi enabled thermostats. Collins also partners with Costco, which gives one piece of mind. I highly recommend Collins Comfort Masters.
Very good service, did everything requested. Took his time to do it right. Explained everything done and what might need being done and the cost for it.
Great company. I have used Collin comfort masters for my new Lennox units. I have also used them for my maintenance issues. Always honest. Great company...5 stars...
The service tech was knowledgeable and helpful and friendly.
Great AC checkup. Anthony made sure the system was at top efficiency and also showed me how to properly clean the coils.
We had a very old split system heat pump and decided we would avoid failure and upgrade now. We met a rep. from Collins Comfort Masters at Costco and decided we would see what they could do for us. Neal Chrisney the estimator/salesman was very helpful ...and outlined a variety of alternatives. After an appropriate amount of haggling we reached what we believed to be a very fair price. We had a fairly complex install as we wanted to go from a vertical mount air handler which was crammed in by some other guys (20 years ago) to a much more efficient horizontal mount. Jose Valenzuela and Matthew showed up right on schedule this morning. They knew what we wanted and were fully prepared. After a 5 minute walk through they got to work and had the old system out (in small pieces - due to our limited access) within an hour. They hung the new air handler from the rafters in the attic and had the new system running in less than 8 hours. They installed a high quality Lennox system, modified ducts, built new insulated plenums, flushed and insulated the copper lines, installed a new "smart" thermostat and much more. To call Jose an installer is a great injustice he is a real craftsman and all his 30 years of experience show in the quality of his work, great job! One thing we really appreciated was that all their work and materials were included in the negotiated price, no trolling for upgrades or extra charges to install the system. We really had a great experience with Collins Comfort Masters and recommend them without hesitation! Thanks so much!
The repairman, Mike, was very friendly and efficient. Hope to have him come back to check my A/C unit in the spring.
My heating system broke down a week before Christmas. I called Collins and they were able to set up something right away. Their tech, Dave, came on time, was professional and quickly got the job done! I appreciate knowing who to call when I have an issue ...and knowing they'll get the job done!
Cameron Stowell with Collins Comfort Masters was awesome. He was professional, personable, and took the time to figure out what was causing inconsistent hot water from our tankless water heater. Out of three companies which came out to my house, he was ...the only one who actually addressed the problem. You have won our loyalty with any future plumbing issues. Thank you!!
Bobby and Mark, the GM cane to do our annual inspection. Wonderful visit, you guys are great.
The technicians were fantastic.
Ryan has handled my last three A/C tune-ups. Each time he's been prompt, efficient, courteous, and helpful. I appreciate that he asks questions, listens to my answers, and doesn't try to sell me upgrades.
First of all Google confused me with my daughter. I am Steve Woolf. Today Collins installed a new air conditioner and furnace in my house. Armando, Edgar and Hector were the crew that came to install. They were competent professionals. Everything ...came off without problems and my house was cleaned up in the work areas. Thank you Neil, the salesman, for setting this up. I hope my new Lenox unit will last 22 years like the old one.
Outstanding company and always outstanding service! Thank you guys for taking such great care of us! Truly a wonderful company full of wonderful people! Every person I have ever dealt with has been above and beyond what you expect! Thank you again for ...ALL that you do!
We’ve used Collins Comfort for many years. They are always helpful, polite and efficient.
Mike is a fine representative for you company. He is a very nice person.
Extremely satisfied with service . Chris Warner was more than professional, helpful and polite. I would highly recommend Collins Comfort Masters. Would not go anywhere else for air conditioning unit. Thank you Chris @collionscomfort
We’ve been using Collins for years our AC needs. Their techs have always been very professional, friendly, and courteous and they provide quality service. I appreciate the effort that goes into communicating when the tech is estimated to arrive.
Collins sent Chris W. to perform the winter inspection. Chris was on time, professional, and courteous. He gave me the expert advice I rely on Collins to give without feeling like I was dealing with a high pressure salesman so common in other HVAC ...companies. Been using Collins for years and found them to be impeccably honest and trustworthy.
Tj came to the house to give an estimate for our new unit. He was very professional and answered all my questions. He didn’t pressure one way or another making me feel like I had to choose the most expensive unit available. We know we need a new unit ...and because of his ability to just offer the services we are requesting we will be choking this company to install our new A/C unit . Great job guys!
Service was on time an technician was completely knowledgeable an had appropriate answers for all my questions. As we are from out of country it is reassuring to know if there any problems with our system while away or while here problems will be ...resolved within 24 hours.
They installed my new A/C unit a year ago. Wonderful experience. Randy P was the Rep who came by and made some suggestions. Being really aprehensive with this large purchase, I already did some research. He nailed it. His suggestions were right on with ...my research. The install guys were fast, friendly, and explained every question I asked. I do ask a lot of questions and like to watch anyone who works around my house. Followup inspection was great! Their tech explained what he was checking and why. He was very thorough and very polite. Would strongly recommend Collins to anyone and will be contacting them about improving the insulation in the attic. By the way, my new unit has cut my utility bill drastically.
Excellent service. Tech Michael Robertson arrived at time promised, went right to work, explained process and answered questions we had. Very happy and satisfied with Collins Comfort and especially Michael.
Carlos did a great job as usual. Fast, detailed and very personable!
Jose, Matthew and Anthony did an excellent job installing our new AC unit. They arrived on time and were here the entire day ( 11 hours). Their whole crew was polite and very organized with the work they were doing . At the end of the job, they walked ...me through how to operate the new system, the wi-fi thermostats. I highly recommend Collins and this crew.
Good company to work with
Quick, courteous service.
On time, very polite.
Carlos was very professional, polite, and explained everything he serviced. I appreciate his attention to not bring in dirt nor mark the walls especially since he had to go up stairs and bring a ladder to access the attic. 5 star employee!!!
I'm still fuming... Bought a new AC/Heat Pump system 3 years ago from CCM. Earlier this week the thermostat/control panel went black and I called CCM, spoke to a young lady who insisted they would have to send someone to diagnose the problem, even tho I ...described the problem...an electrical fault that shut down the unit. Mike, who was polite, calm, and competent, arrived and looked at the thermostat/control panel and said he was pretty sure he knew what was wrong...and he proved it. According to Mike, wires were touching the metal cabinet inside the control unit in the garage attic, which 'fried' the circuit board. Now who installed the wires that were touching the metal cabinet and that eventually shorted the circuit board?? That's right, CCM. Then Mike informed me that he had to return to CCM and get a replacement circuit board...even tho I told the young lady that there had to be an electrical fault. Mike was gone about an hour (guess who had to pay for his time? That's right, me.) and very quickly replaced the circuit board. To summarize: 1. The wires that caused the problem were installed by CCM, but I had to pay for the repair. 2. Mike did not bring a circuit board with him...or any other parts, and I had to pay for the extra time to return to get the part. Very good service by Mike. Very poor service by the rest of the company. Yes, I'm still fuming. Update: Aaron, the service manager, has NOT reached out to me. I have reached out to James, the CEO. 2nd update: James contacted me and after researching the details, he has decided to refund the labor charges. GREAT customer service!!!
Great job and nice guy but 3 weeks later and I have not received any report of the service. Have texted them 3 times and still no report, bad customer service
One of my 14yr old AC units was having problems, and I decided to opt for new systems vs keep repairing 2 older Feon base units. Worked with TJ, sales rep on pricing and ordered 2 new heat pump systems. Within 2 days they sent 3 crews promptly arriving ...at the 8:30 appointment time and were able to completely remove older AC-furnace systems (one in the attic) and complete installation of both new units in 1 day. The professional install team, Jose, Armando, Chris. Edgar, Mathew, Hector and supervisor Anthony, covered walk way floors with drop cloths, where they needed to remove and carry in new equipment, and masked off the bathroom area where they access the equipment in the attic. The teams split into 4 sub teams, 2 teams working on dismantling and removing furnace equipment, 1 working on disconnecting outside units, and another team working on setting up new equipment, cutting sheet metal. Great and very organized team work. When install was complete, Anthony completed very thorough system and area check out, everything works great and all areas cleaned up. This was my 3rd time using CCM for AC installs and would definitely use them again.
Carlos was polite and thorough. I am happy with the work he did. He explained everything very well
Great response and completely satisfied with company and staff. Thank you
The technician from Collins, Paul G., was very knowledgeable, very competent, and a pleasure to work with. He identified the problem right away, explained it to us clearly, and completed the repair on our heater (faulty valve) as quickly as can be ...expected. We'll definitely be reaching out to CCM next time we need any HVAC service.
First of all I am not the person that requested the quote. Secondly, the person that requested the quote for service specifically requested Collins to contact him. In my opinion Collins does not follow directions very well. I suggest Collins work ...better to accommodate their customers.
Waste of my time. Without even looking at my existing unit or anything else he said the minimum was going to be $8,000 for my 1150 sq ft home! I said if that's your minimum I'm not interested and he got up, shook my hand and left. He wasn't here more ...than 5 minutes. Will definitely not recommend this company. All I can say is...Big mistake! Huge!
Juan came out for an inspection of our furnace. Was noligable and made me aware of everything that was going on. Will definitely use them again
Michael was very professional and the service was excellent!