Our Service Testimonials & Reviews
Dave D was prompt, very professional and helpful! Have always had great people and services from Collins!
On time & very professional, took about 9 hours
Collins installed our HVAC and we are happy to have them come out in Spring and Fall for regular maintenance. Each technician who comes into our home has been professional, efficient and friendly. The customer service staff is also very efficient and ...friendly. I would highly recommend Collins!
I bought and financed my new Tankless Water Heater and AC Heat Pump through Costco and Collins Comfort Masters are the contracted Costco installers. I have had the systems for a year and belong to their discount club . There were issues with my water ...heater that were from the manufacturer, we had to wait did a defective part and Collins went above and beyond to actually install a temporary hot water heater so we would have hot water even though it was of no fault of theirs. They went above and beyond making the ducts work and ensuring good airflow even in my historic home. Every time they have come out for maintenance or repair I have been so impressed with the customer service, communication and expertise. I would highly recommend this company for any heating, coming, plumbing or water needs.
Randy and Mike were both top notch professionals. Randy gave us a quote and recommended we have the technician perform diagnostics on our unit before deciding on next steps repair or replace. Mike came the same day. He was great.
I called early for our fall AC service. The upstairs AC was making a noise when the fan was running. The service person was a few minutes early and had called to let us know. He quickly found the problem with the noisy system. A label from inside the ...AC system had come loose and had been caught in the fan. He quickly completed the service. He advise me that we had older systems with the refrigerant that was no longer available. He said that the had a sale on some systems. We talked about the improvements in newer systems (size, efficiency, better sealing, etc.) I said that we were not ready to get new systems. He put NO pressure on me to get new systems. (We planned to stay in the house for ~10 years and want almost new systems we we go to sell.) I felt that this was the best interaction we have had with any AC technician. The CCM's technicians that we have had have all been good and I have noticed improvement over the years. I am very happy with Collins Comfort Masters
We like Collins because we can trust their business. We have been with them several years and keep current with their annual maintenance plan. We save money & get great service. Everyone is friendly. We highly recommend Collins.
These guys always do a great job.
Great company to have
Collins Confortmasters are always very professional. The technician was polite, on time and answered all of my questions. I would recommend them as a trusted company with quality people and procedures. So far after 2 years my HVAC system is working ...without issues.
John did my service today. He was on time, friendly and professional. He was nice enough to even ask if I would like him to change my filters. Thank you John!
Great experience! Robert has been here before and is very personable Just routine checkup
I have been a customer for 10 years and I did not appreciate my experience today. The two servicemen did not make any effort to show respect for my home and space. They acted as if my house was theirs. I didn’t appreciate them waking through my ...house with no regard to my request for them to get to the backyard through my outside gate. I prefer not to have people in my house during covid but it was necessary to keep my HVAC working. I also think they should have not been touching their mask and then touching my thermostat. Also not wearing mask properly was also a concern. I also did not appreciate the efforts to sell me extra stuff I don’t need! After they left, my system was not working! Took two phone calls to get them back to determine what happened. In the end it was fixed; however the experience was less than desirable.
Very helpful place for delivering, fast service
Although I have used Dave Dunbar as my preferred technician for years, I am very pleased with the professionalism and work ethic of Conner.
Best. Decision. Ever. I ordered an entirely new Lennox air conditioning system through Costco and Costco is in association with Collins Comfort Masters. This is the BEST EVER DECISION! Costco does NOT fool around. Costco associates themselves with TOP OF ...THE LINE vendors, services, and products. This is just another example of the kind of QUALITY and VALUE you get when you do things through Costco. I needed an entirely new AC system (outside unit and everything including all duct work and everything else in the attic). I didn't know where to go or who to trust or what to order. I was nervous and scared. I have read so many horror stories about AC companies and installations gone wrong leaving homeowners screwed and scammed. I saw that Costco offered services in association with Collins Comfort Masters. That was all I needed to know. If Costco would associate themselves with Collins, then I knew it would be my best choice. Costco did not fail me. This was the BEST EVER experience I have EVER had with ANY kind of work I have EVER had done in my home. The installation workers from Collins Comfort Masters were so professional, tidy, respectful, polite, efficient, speedy, thorough, on time, and the quality was top notch. I cannot say enough good things about my entire experience from start to finish. Go and read all of the other reviews about Collins (I did and it sold me) and you will see that they are a premier company who places customer service as their number one goal above all else. I am 110% satisfied with everything Collins Comfort Masters did. “Kyle” from Collins handled the entire order process. He walked me through my options and helped me choose the best system to fit my needs and budget. The final price with rebates and cash-back was phenomenal. I can’t find the piece of paper I wrote all of the names of the Collins installation workers on… One name was “Carson”, but they ALL did a FANTASTIC job and deserve to be recognized for their quality work. After the installation, Collins sent out a team from Rodriguez Remodeling LLC of Phoenix AZ (Wilson, Jose, and Jose. Alfonso Rodriguez is the owner) to repair some minor drywall scratches that were inevitable with an installation of this magnitude. I cannot even tell there was ever anything that needed to be touched up because they matched the paint and wall texture so perfectly. I recommend Collins Comfort Masters if you want a high quality top-of-the-line company to do work in your home, and I recommend going through Costco for your air conditioning installation needs. That combination cannot be beat. I am so very, very satisfied. I could not be happier.
Serviceman Joshua was very professional knowledgeable and prompt. I felt very comfortable having him in my house. He very quickly found the problem with our unit and had it repaired in just a few minutes. I saw the “before and after” pictures which ...helped me to see clearly the work that was done.
Jose and Carson did a great job with the instillation of my new unit. I used Collings 15 years ago to install that unit, and the courteous professionalism has been a hallmark of the company. Highly recommen.
They do the job that they were hired to do and fully explain improvements that could be made without sale pressure.
Very professional service. Knowledgeable technicians that get the problem resolved. Outstanding service today by Paul.
I've been using Collins for about 20 years now. ALWAYS impressed with the technicians and plumbers. Over the years they've maintained my HVAC systems, and replaced 3 of them. I was thrilled when they added plumbing! The plumbers I've had have been top ...notch. I highly recommend Collins Comfortmasters.
Our technician was very knowledgeable and efficient! He answered all our questions and volunteered information to help us maintain good efficiency on our units.
The only problem i had, is the technician did not clean up after entering the access to the HAVAC system
Respond quickly to my request. Tech was great and willing to go above and beyond.
John Lopez is trust worthy and dependable He is very customer focused and the best we have had in our twenty years in AZ. Lee & Sara Jordan
Don was most helpful, courteous and efficient
Our AC guy was very nice and professional.
Was very professional and helpful! Called on a Sunday night at 7PM and they came out by 8:30. Diagnosed the problem (blower motor). Ordered the motor and put a rush on getting it shipped and had me running the next day! Highly recommend!!
Michael was great!!
Knowledgeable and friendly expertise was applied to my heating and cooling unit.
The service personnel who worked on the requested service was outstanding (Mike). He was knowledgeable and respected the homeowner. The only negative thing I thought of this company was lacking in carrying out their promise in messaging the homeowner ...with the status of when the service personnel approximate time of arrival via text messaging.
Juan, Armondo. Anthony, and Mattew did a fantastic job installing a new A/C system. They worked well together and whenever a problem came up they put their collective minds together to solve it. It wasn't just one person making all the decisions. Great ...job, guys !!!
Collins Comfort Master techs were on time, very professional, and repaired all items. They did a complete assessment of our home and explained the status of our HVAC units. We will definitely continue to use Collins Comfort Master.
Josh was very professional and personable. He entered our home with a mask and put booties on which made us feel comfortable. He performed the service in a very timely manner, not disrupting us in the least. He is truly a credit to your company!!! He ...took the time to answer all of our questions regarding the different systems available, if and when we need to replace our unit. We never felt any "high pressure" from him, nor that we were holding him up. In fact, he disclosed that he works for a great company, that pays him well by the hour, so he doesn't have to put pressure on his customers. We appreciate that greatly!! We know our system is on "borrowed time" and will need to be replaced soon. However, we have a home warranty and need to wait until it is "unservicable" to have it replaced. We will most likely upgrade from what they allow and, if it is possible to choose our preferred company for the replacement, will definitely choose Collins Comfort Masters, due to your service and personnel. Keep up the good work...we have and will continue to recommend you to our friends and neighbors.
Great job by Edgar and Juan!
The service has been professional informative and friendly. Covid safe.
Mike did an excellent job with maintaining the heat unit. This is his second visit here, and he was as cordial and helpful as he was at the first visit last Spring for AC maintenance. I expect great service, and can expect the same from Mike and from ...Collins to keep the heat and AC units well maintained and operating efficiently.
As always, great service from Collins. The technician, Don, is a great guy along with having a friendly, professional attitude. He explained everything he was doing and gave me some good info about the HVAC system. I’m a fifteen year customer of ...Collins and wouldn’t think of dealing with any other company.
Annual check performed in a timely and professional manner by a very polite young man.
I really like this company. Whenever I needed them to check my a/c. They are there to help me. The company sends out very professional and knowledgeable service man. Great service!
Super fast service. AC fixed in no time. A++
It was a long day but the team came through in installing our two new XC25 Lennox AC units, furnaces, air handlers; the lot!!! 13 hours but not a single complaint. All of the workers were great; professional, respectful and from the sounds of it, they ...had a good time as well! Very pleased with Collins.
The technician was masked up and very pleasant. He explained what he was doing and how everything looked. He explained some additional items we might be interested in now or in the future. Very professional.
Edgar & Mathew were excellent. Quality work and professional attitude.